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Support

Have a question? Check below or reach out directly.

How does drop detection work?

PhoneScream uses your phone's accelerometer and gyroscope to detect freefall, tumbling rotation, and impact. All processing happens in real time on your device.

Does it work when my phone is locked?

Yes. Once armed, PhoneScream runs in the background and detects drops even when your phone is locked or you're using another app.

Why isn't it detecting my drops?

Try adjusting the sensitivity in Settings. The "High" preset is more sensitive and will catch lighter drops. Make sure the app is armed and that you've granted notification permissions.

What does Premium include?

Premium ($1.99, one-time purchase) unlocks all reaction sounds, custom sound recording, and more.

How do I restore my purchase?

Go to Settings in the app and tap "Restore Purchases." Make sure you're signed in with the same Apple ID you used for the original purchase.

Does PhoneScream drain my battery?

PhoneScream uses hardware motion sensors which are very power-efficient. Most users see negligible battery difference.

Does the app collect my data?

No. PhoneScream works entirely on your device. No data is collected, transmitted, or stored on external servers.

Still need help? support@phonescream.com